1 reviews | Active since Dec 2021
Absa dismal service provided
I done an enquiry and was called by a 3rd party rep , regarding my cc application on the 30th and was approved on the 31st with a verification email confirming that my application was successful,
I then had to call back on the following Tuesday, to find out why I have received the application notice twice, I was told to ignore the email, and I will receive an email that afternoon or the next day, I never received any communication ,I then called back and spoke to gentlemen named Sanjeev who stated that all was in order, and I am just waiting for the account number to be released, and the matter has been escalated,
I had called in again to find out what was going on, I was told that there could be an issue with home affairs based on verification of my details, thats why its taking long,
The next day I called in again and was told there was an issue with my name on the card and it need to be reprinted, and account will be visible by the afternoon,
I called again the next Monday to find out and was told that they are working on the matter and it has been escalated,
Yet again no feedback, I called into absa credit card department like I am a deranged adult, I then received and email with a new application number,
Nobody from absa called me to ask permission to redo an application as I am aware it affects one's credit score,
I was contacted via email from the complaints team saying that my application had to be done again because it had expired!
Which was lies buhle from the complaints team needs to work on her lies, I then send feedback and then contacted the credit card team again and was told the application was declined, I then asked which application, I was told the one I had done on the 11th of November, which was incorrect,
I was called by nishi ganpath however I was in a meeting amd could not answer the call, when I called back 3 times there was no answer and no reply to my emails.
I was contact by another gentle men on Friday stating that the issue was printing of the card number !
I am not sure what kind of circus absa is running, I have never experienced such disgusting diabolical service from a financial institution, who does not provide service delivery,
Who is going to compensate me for the amount of minutes wasted ?
Whose going to compensate me for the time wasted and my credit score been checked twice without my approval.
I hope people read this and understand how horrible my experience is with absa, and I have been a customer of theirs for my vehicle finance and my banking.
