TM
Treshen M

1 reviews | Active since May 2012

29 Jan 2015, 14:33

Absa Dishonours Home Owners Insurance Agreement

In December 2014 my gate motor was struct by lightning. Upon making a claim for the external service provider that fixed the gate motor, Absa have reneged on the Home Owners Insurance agreement terms and conditions. They refuse to compensate me for the amount of the invoice but want only to pay a portion of the invoice. <br> <br> The contract does not allow or stipulate any circumsance where Absa will pay a portion of a claim yet they are now taking the libery to amend the rules as they see fit. I have referred them to the agreement an they have chosen not to respond.<br> <br> It is absolutely disgraceful that the big corparate banks take advantage of the consumer. Absa are quite happy to take my monthly premiums in full yet they will not adhere to their own policy term and conditions.

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Replies (1)
Absa
Absa's reply30 Jan 2015, 14:17
Official
Hello trmoodley,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd