Absa dishonouring the code of banking practice (Home loan payment relief)

Absa South Africa we are highly disappointed in the fact that we phoned Absa twice and with recorded telephonic calls Absa confirmed that we were approved for the Home Loan Covid 19 payment holiday (twice) aswell as the sms we received which stated aswell that our home loan payment relief was successful and yet as soon as my last little bit of funds came in, as I am unemployed, Absa debits it all and takes up the entire home loan debit order amount on the 28th of the month no less.... Well Absa I hope you are planning on refunding alot of people as I am unemployed and that is my last bit of funds for groceries and cellphones that you just took. I am anxiously awaiting a response, and make no mistake I am expecting a full refund before the 1st of May when we need to buy groceries and pay our cellphones or else Absa will not hear the last of this..... As mentioned we have called recordings of twice where we were informed our debits orders won't run... I also have screenshot of the sms and the deduction. @absasouthafrica