CT
Chris T
1 reviews | Active since Aug 2011
04 Oct 2019, 14:37
Absa dishonored agreements and refuse to fix their mistake.
Absa is by far the worst bank in South Africa! Because my family is going through a tough time, i missed a bond payement. Absa contacted me to make a payement arrangement, i agreed to pay off the arrears amount over 3 months. At the end of the month, instead of debiting the agreed installment amount they debited the full arrears amount. When i noticed i contacted absa's collections department. I was then told that there was no arrangement in place and that they couldn't help me. I have my personal account, home loan and vehicle finance with absa and this is the treatment i receive.
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Replies (3)0
Replies (3)
Absa's replyOfficial
07 Oct 2019, 17:41 Dear Chris
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply07 Oct 2019, 17:41
Official
Dear Chris
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
CT
Chris T's updateReviewer Update
18 Oct 2019, 11:42On Wednesday the 09th October I was contacted by an ABSA representative to give feedback regarding the matter. I was told that the arrangement was never logged so thats why I couldn't be helped, however she did inform me that details would be emailed to me to ease the burden of this matter. The mail to date hasn't come through. I mentioned that ABSA is South Africa's worst rated bank, the representative then told me "well thats just your opinion" so I would just like to share the link to the statistics that informed me of this with the public. https://businesstech.co.za/news/banking/307332/south-africas-best-and-worst-banks-according-to-customers/
I hope this information helps prevent someone from making the mistake of choosing ABSA.
I hope this information helps prevent someone from making the mistake of choosing ABSA.
CT
Chris T's update18 Oct 2019, 11:42
Reviewer Update
On Wednesday the 09th October I was contacted by an ABSA representative to give feedback regarding the matter. I was told that the arrangement was never logged so thats why I couldn't be helped, however she did inform me that details would be emailed to me to ease the burden of this matter. The mail to date hasn't come through. I mentioned that ABSA is South Africa's worst rated bank, the representative then told me "well thats just your opinion" so I would just like to share the link to the statistics that informed me of this with the public. https://businesstech.co.za/news/banking/307332/south-africas-best-and-worst-banks-according-to-customers/
I hope this information helps prevent someone from making the mistake of choosing ABSA.
I hope this information helps prevent someone from making the mistake of choosing ABSA.
Absa's replyOfficial
18 Oct 2019, 17:04Dear Chris
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply18 Oct 2019, 17:04
Official
Dear Chris
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management