ABSA. Dishonesty or / and stupidity

Item: Absa
Rating: 1
Author: Johan K

Using our bussines petrol debit card for fuel and toll gates is an important part of our business. On 13 November 2020 the card was used. Without warning the cards were blocked by ABSA. So why is my title " incompetence or stupidity ?".....on 07 December 2020 at 16h02 I recieved a sms confirming that the garage card has been discontinued from 01 November 2020..believe it or not but the monthly card costs are still being taken from our account..so what is it if they continue to take money for patrol cards which has been blocked....we went to the bank with out any success....Is ABSA business dishonest or stupid..

Helpful (0)

Replies (1)

Absa's replyOfficial

21 Dec 2020, 13:08

Dear John

Thank you for bringing this matter to our attention. Kindly provide us with your garage account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care

Absa's reply21 Dec 2020, 13:08

Official