1 reviews | Active since Nov 2012
ABSA DISHONEST REGARDING ABSA REWARDS PROGRAM
A few years ago, I opened an ABSA Credit Card account. I requested to join the ABSA Rewards program. Was told that I would clock up rewards purchasing petrol from a Sasol filling station. I did so but received no reward points. On enquiry at a branch, I was told that I was not registered for rewards, but it was not worth it as it would cost me more in fees than the rewards I would get as I was only on Level 1. Recently ABSA dropped the fees to join the rewards program, so I joined. I started using my card for purchases and earned R2.50 in rewards. I then discovered that one earns rewards in only a very limited number of stores, one being PnP and another SASOL petrol. I then made a purchase at PnP and filled up with petrol at a SASOL filling station, using my ABSA Credit Card, but I have NOT received ANY rewards for my efforts. I have another banks credit card where I do get decent rewards, so my only option is NOT to use my ABSA card. My treatment is a poor show on ABSA's part, and I have been lured dishonestly. It appears they have removed me from their loyalty (Rewards) program. Perhaps ABSA can comment on this unacceptable dishonest state.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2 Kind regards,Group Customer CareRezona Louw
Best regards,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2 Kind regards,Group Customer CareRezona Louw
Best regards,
Everything appears to be secretive and under wraps, as we are not told when the rewards will register after making a purchase. It is still puzzling why I am only on Tier 1 when I have three ABSA accounts.
I have had no answers, and my complaint has now been closed. Why? This is unacceptable.
Everything appears to be secretive and under wraps, as we are not told when the rewards will register after making a purchase. It is still puzzling why I am only on Tier 1 when I have three ABSA accounts.
I have had no answers, and my complaint has now been closed. Why? This is unacceptable.
Thank you for your posting
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Best regards,
Thank you for your posting
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Best regards,
