BL
Beverley L

1 reviews | Active since Nov 2012

16 May 2023, 10:29

ABSA DISHONEST REGARDING ABSA REWARDS PROGRAM

A few years ago, I opened an ABSA Credit Card account. I requested to join the ABSA Rewards program. Was told that I would clock up rewards purchasing petrol from a Sasol filling station. I did so but received no reward points. On enquiry at a branch, I was told that I was not registered for rewards, but it was not worth it as it would cost me more in fees than the rewards I would get as I was only on Level 1. Recently ABSA dropped the fees to join the rewards program, so I joined. I started using my card for purchases and earned R2.50 in rewards. I then discovered that one earns rewards in only a very limited number of stores, one being PnP and another SASOL petrol. I then made a purchase at PnP and filled up with petrol at a SASOL filling station, using my ABSA Credit Card, but I have NOT received ANY rewards for my efforts. I have another banks credit card where I do get decent rewards, so my only option is NOT to use my ABSA card. My treatment is a poor show on ABSA's part, and I have been lured dishonestly. It appears they have removed me from their loyalty (Rewards) program. Perhaps ABSA can comment on this unacceptable dishonest state.

0
Replies (3)
Absa
Absa's reply16 May 2023, 10:40
Official
Dear Beverley Lyle

 Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is C-***2 Kind regards,Group Customer CareRezona Louw   

Best regards,

BL
Beverley L's update20 May 2023, 13:58
Reviewer Update
No, you have not made contact with me telephonically. Your email just tells me that my spending for the month did not qualify me for reward earnings. I have NEVER been advised of a spending threshold. I have been told two different things. Firstly, that I can only earn rewards if I purchase from your very few partners. Then Amanda from your Hayfields branch tells me adamantly that I will earn rewards wherever I shop but will get more at your partners. I did shop at two of your partners, PnP and SASOL, but did NOT receive any rewards.
Everything appears to be secretive and under wraps, as we are not told when the rewards will register after making a purchase. It is still puzzling why I am only on Tier 1 when I have three ABSA accounts.
I have had no answers, and my complaint has now been closed. Why? This is unacceptable.
Absa
Absa's reply22 May 2023, 10:23
Official
Dear Beverley Lyle

Thank you for your posting

Please refer to our email sent to your personal email address.

Kind regards,Group Customer CareRezona Louw   

Best regards,