Absa dishonest 3 month payment holiday

On the 1st of April I was phoned by my personal banker ( commercial ) to enquire if I would like a 3month payment holiday as I qualify for it. I said I would gladly take it up as it would help with cashflow during this time. They sent me the letters with reference but still they deduct commercial loans from Absa. They widely advertise this in media to save face with public but in reality it is not happening. My sms's to personal banker is unanswered and when I phone the phone gets put down in my ear. One wonders then why so many bad reviews on Absa. I expect some automated response but just wanted to share with public what is really going on