Absa Dishes Out ********** Credit Card and Refuses To Take Responsibility!

In October 2019, I was flabbergasted to discover that there was a ********** Absa credit card issued in my name - although I DO NOT bank with Absa! On reporting it immediately, I and was actually informed that from the activity on the bank statement(which I have never seen) that this is ********** indeed!

After following their process , I received an email with a case number confirming that the investigation will take about a month(or more). What time frame is more? It is now almost 4 months later - despite numerous emails , telephone calls, and even escalating the issue, it remains unresolved! The current status is I still have ********** debt on my name with Absa.

At their Cape Gate branch, I was actually told by a Manager that I need to subpoena them - I felt completed disrespected and humiliated. I am uncertain if this is a strategy for external clients, or non-clients as in my case?

Absa, you strongly advised to nullify any account/s or transaction/s linked to me immediately, and the proof of such to forwarded to me by 28 Feb 2020.

Kind regards, J Singh