DW
Darrel W

1 reviews | Active since Feb 2020

09 Jul 2021, 16:04

ABSA DISGUSTS ME!

It is with great regret that i am writing this review as a result of the utterly disappointing service i received from Absa Bank. I app**** online for one of the products they are offering. i received multiple sms's that my application has been approved. i have made several telephone calls but I am still unassisted. Their consultants were not helpful at all and when they eventually called me back, their consultant hung the phone up and did not call me back. Since when to clients have to follow up with the bank to become a client of theirs? In my experience, companies have always been eager to make you a client or to get you to buy their product or service. It has been 5 days since my initial online application and it is still not finalised.

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Replies (1)
Absa
Absa's reply12 Jul 2021, 09:34
Official
Dear Darrel Woodman Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care

Best regards,