ABSA - DISGUSTING SERVICES

I have never been so disgusted by a business and I have been in Services for many years.

I had a Credit card with ABSA that was handed over, but could not give me a settling balance because the account was still active. I was told, should I pay. I can use the card again. After payment of R 47k. i was told I need to re-apply. Then made full payment, what I was instructed to pay. 2 weeks later, i received notification that I still need to make an additional payment to clear up the account. Which i refused to pay, they eventually send me an email saying the account is close. All i want now is a paid up Letter confirming this and I have been struggling with the illiterate call centre consultants who really does not know product knowledge or even better. Have no Customer Services skills to even go the extra mile. I have sent through complaints to the complaints centre, no response. I have sent a request for a paid up letter to contactcard. no response.....I would not recommend anyone to ever bank or use ABSA as a preferred banking organisation.

I am disgusted on the manner my situation was handled. After a payment of close to R 50k on my credit card. I am now being ignored. They lie or misinform clients.

Regards Marlon