ABSA disgusting service

Most disgusting service EVER !!!!! Have been trying since January to close a deceased bank account with the smallest amount. All documents required were sent through that were requested at that time. I have again been asked to send document through again ........ efficient ?????? Eventually I was told the case was sent to the high priority department - still no outcome. I keep being told the case is being attended to - ABSA just says that to keep you quiet.