ABSA- disgruntled after 30years

I was hospitalized with covid19 for a month, it took me another month to recover before I could return to work. All my other creditors assisted me with a payment relieve buy working the 2 months installments into the capital amount. I took all my necessary paperwork in to the bank. A few months later they still hounding me for the money, and I was threatened that my credit record would be tarnished if I didn't pay up. I was in the bank The covid relief they claim to provide can't even be accessed by the staff inside the bank. I will pay my daughter's student loan finish, but I'm done with ABSA I'm a very unhappy customer, to think that I've been with them over 30 years and this is how I get treated.