1 reviews | Active since May 2017

07 Feb 2020, 11:07

ABSA **************!!!!!

I was stunned this morning. I couldn't believe it. I went to ABSA Verdi Centre around 9h00 this morning. Hoping to pick up my card i have ordered on the app. I was told by the nice lady manager to go sit down i dont need to wait too long. As i was sitting i noticed an old w/m i knew. He lives with me in my complex. So i saw he was quite frustrated wondering if he was sitting already from 8h30. There were only 3 desks and i was directed to the customer service. So sitting there for about 20mins a b/f came in asking for help. She came and sat next to me. Greeted each other like normal human beings. After a minute a b/m6+ walks in. He also asks for help and went to sit down. Now we are 4 in the queue. When the customer service guy was done with his client he called the b/f first which was sitting there for not even 5 minutes. The customer service consultant said to the old w/m: "I will help you now let me help this lady quick." So ok....we just sat there wondering why she was more important. We left it. When they were done the customer service consultant called the b/m!! THE CUSTOMER SERVICE GUY CALLED THE B/M BEFORE US!!! He was not even there for 5 minutes and we were waiting there now for almost a good half an hour and the old man was waiting for almost an hour!!!

I couldn't believe!!!! He blatantly helped his fellow people and incompletely ignored us that was sitting in the queue for who knows how long!!! I JUST WANTED TO PICK UP A CARD!!! and i ended up in this **************! **** YOU ABSA! I will make sure all my accounts are closed and the end of the day

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Replies (1)
Absa
Absa's reply07 Feb 2020, 13:58
Official
Dear Helen de Munnik Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .   Kind regards,Rezona Louw Group Customer Care

Best regards,