LP
Leonie P
1 reviews | Active since Oct 2019
27 Jun 2022, 15:38
Absa discriminates against the disabled!!
For two years trying at the Absa branch in Randfontein, via call centre's, filling out forms and still nothing assisting my father resolving credit life insurance, after he was found disabled. Kudos to FNB and Standard Bank for wonderful assistance. Today via *** a female call centre agent shouted and insulted my Dad telling him to go to a branch. I am appalled by ABSA you suck!! Discriminating against disabled.
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Absa's replyOfficial
28 Jun 2022, 10:53Dear Leonie Pretorius Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa's reply28 Jun 2022, 10:53
Official
Dear Leonie Pretorius Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareRezona Louw