EE
Estelle E

1 reviews | Active since Mar 2009

02 Aug 2019, 09:00

ABSA DISAPPOINTS ONCE AGAIN!

I was dreading making a call to my local branch to get some info, but took the step this morning, although I knew my day would be spoilt immediately.

And Absa Mayville did once again not disappoint with their level of (no) service.

It Started with Pearl answering the phone with a mumble and then dropping the call. I had to phone back again to get some basic information and after Pearl I had to speak to 3 other ladies to try and get some information. Wow!! And that is what they call customer care!!!!

I don't know what is up with this branch, but something should happen here.

0
Replies (2)
Absa
Absa's reply02 Aug 2019, 10:29
Official
 Dear Estelle, 
Thank you for bringing this matter to our attention. The reference number to your case is C-***9. We will investigate the matter and furnish feedback within the next 2business days.
 
 Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,

Absa
Absa's reply02 Aug 2019, 10:30
Official
 Dear Estelle,
 
 Thank you for bringing this matter to our attention. The reference number to your case is C-***9. We will investigate the matter and furnish feedback within the next 2business days.
 
 Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,