ABSA Disappoints Clients

Hello ABSA. We are a home loan client of ABSA and we are self employed. As a result we will no longer be able to earn anything during the lockdown period. When we contacted ABSA to find out how you will be assisting your clients during the current worldwide crisis, your response was clear as day. the exact response "government has not instructed us to assists our clients". We were told by the call centre agent that we are welcome to make payment arrangements but that we must prove why we are unable to meet our obligations by submitting our bank statements for the last 6 months and that any payment arrangement must be done through normal channels. The pandemic has not affected us yet but from this month onward we will earn no income, fall behind on our payments by a couple of months. Only then can we prove how COVID has affected our income. When we can finally prove it ABSA may institute repossession proceedings... Nice ABSA, way to step up during a global crisis.