Absa disappoints again

<p>My credit card expired, tried to contact card center where I could not get through. Phoned again and after 7 minutes got through where the phone was put down in my ear without any reason. Phoned the platinum line, where I was assured that my card was on its way. After a week, no card. Phoned platinum again, and was told that my card was not send and will be with me within 4 days. After 4 days, went to the branch and was told that the card was not there and takes 7 days to arrive. Tried to phone platinum (Centurion) but cannot get through, phoned card division again, and guess what, my card is still with them and not send to where required. Absa told me they can send it, but I will have to pay for the transport, Wonder what is wrong with this picture??</p>