ABSA Disappointment Service -Specialist Case Manager: Social Media Complaints AND ABSA NATIONAL DECEASED ESTATES -C-***0 ESTATE LATE ANTONIO VARALLA - ID NO: *** 180 (ESTATE NO: 034841/2021) Schindlers lawyers

C-***0 ESTATE LATE ANTONIO VARALLA - ID NO: *** 180 (ESTATE NO: 034841/2021) as our Schindlers lawyers:

Dear ABSA -Basani -Specialist Case Manager: Social Media Complaints AND ABSA NATIONAL DECEASED ESTATES (+11 *** and ***)

Letters was dispatched to ABSA via email on two occasions, being 25 January 2022 and 22 March 2022. You will note that we requested that ABSA furnish us with the original Certificate of Balance in respect of any and all accounts held by the Deceased with ABSA as at date of death, together with the entire transaction history to date hereof, attend to closure of the respective accounts and having the funds held therein transferred to the Estate Late Bank Account and providing us with proof of payment in respect of same and closing statements reflecting a nil balance on the accounts.

Kindly note that after numerous follow ups and escalations telephonically and via email, to our disappointment, on 21 April 2022, our offices only received the attached File Letter/ Portfolio Summary from ABSA, and on 19 May 2022, our offices only received the attached Certificate of Balance, Bond Letter and Tax Certificate in respect of only the cheque, savings and bond accounts which were held by the Deceased with ABSA as at date of death. However, to date, we have not received the entire transaction history in respect of these accounts (i.e. Statements from date of death to date of closure of the accounts), nor confirmation of the respective accounts having been closed and the funds held therein transferred to the Estate Late Bank account, nor proof of payment in respect of same and closing statements reflecting a nil balance on these accounts, thus, we are kindly requesting that ABSA provide us with same as a matter of urgency. Furthermore, we have not received any of the above information whatsoever pertaining to the credit card account held by the Deceased with ABSA. As such, we kindly request that ABSA provide us with same as a matter of urgency as well.

We further confirm that an email expressing our disappointment with ABSA’s service in this regard was dispatched to ABSA on 26 April 2022 and a follow up to same was sent on 17 May 2022 which has clearly fallen on deaf ears. We wish to place on record once again that a considerable amount of time has elapsed since our initial instruction to ABSA and we request that our instructions be expedited and attended to as a matter of urgency as the information requested for is vital in order to wind up this estate and the delay caused by ABSA’s failure to follow instruction clearly is unduly and unreasonably prejudicing the winding up of the estate. We await your urgent response hereto by ABSA NATIONAL DECEASED ESTATES

Kind regards, Jayna Hira Associate Schindlers 2nd Floor, 3 Melrose Boulevard Melrose Arch, Johannesburg Docex 10, Hyde Park <***> Tel: +27(11) *** Direct Tel: ***