ABSA DISAPPOINTMENT!!

Very disappointed and aggravated by the fact that my dad has been an ABSA client for over 40years and then did a payment into his standard bank account not knowing that its closed and now all of a sudden ABSA cant trace it back to his account. He then goes into the bank at Blue Route Mall as disabled as he is these assholes make him wait for almost 1 hour just to send him to Tokai branch where he waited another hour to tell him they will get back to him. Sends him an email which he takes a while to respond to with everything thery require just for another fool to ask more question out of all this he now has to pay R160 for their trouble when they already charged him for the transaction. This is dragging out for atleast 2 months now. #beyond angry