ABSA DISAPPOINTMENT

This is the email i sent to ********** Subject: CREDIT CARD DISPUTE [EC: c871f521]

On the 9/11/2017 i received a call from the ***** department telling me that an amount of $500(R7341.72) is being taken out from my credit card.I told this person that if money was going out not to let it happen.It never bothered me because i knew that my credit card was maxed out and they would not be able to take any money out.But to my ama*****t i see that the money was released.I know that i had approved this company called Empowr a few months back but that was for only $2 which was refunded.Please investigate this for me. After sitting at Absa for 2hrs doing the roundabout i was given the phone to talk to the ***** dept. i was asked to put through an email to disputes.

This is the email i get back from disputes

Dear Mr Naidoo

We refer to your email below regarding the disputed transaction for PAYPAL *EMPOWR.

As your credit card is only a medium of payment, we are not authorised to cancel any transaction on your behalf.

We advise you to address the matter directly with the merchant concerned, in order to obtain a credit voucher.

Should you wish to contact the merchant, their details are as follows:

Website: https://support.empowr.com/hc/en-us/categories/ ********** 75-FAQ

We trust that the information will be of value and apologise for any inconvenience caused.

Absa Card wants to deliver a world-class service in all we do. Please help us to improve our service levels by evaluating the service you received, as well as the email consultant who helped you by completing the attached client satisfaction survey.

My problem is if your card is maxed out how can they release money that is not available.

Very Dissapointed D.K.Naidoo