JJVZ
Jacques Johannes Van Zyl
1 reviews | Active since Apr 2020
19 Apr 2020, 14:00
Absa disappointing bank
Really disappointed with the quality of the banking app and online banking. For some reason I cannot log in to online. I know my details were entered correctly and the app does not wat do accept my finger print or pin. K know my pis is correct. Blocked card accidentally now I have to wait till Monday to go to the bank because nothing can be done over the phone. Really pathetic.
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Absa's replyOfficial
20 Apr 2020, 16:04 Dear Jacques Johannes Van Zyl Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards, Rezona Louw Group Customer Care
Best regards,
Absa's reply20 Apr 2020, 16:04
Official
Dear Jacques Johannes Van Zyl Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards, Rezona Louw Group Customer Care
Best regards,