ABSA - Disappointed in service and attitude

I have been an absa client for 29+ years. I went to the Festival Mall ABSA branch in Kempton Park to renew my debit card which is about to expire. I was told they could not assist me as the system did not pick up my thumb prints. I was to go to Home Affairs. This is just unacceptable as most of us know the inconvenience of going to Home Affairs. Yet, a credit card can be delivered via courier to you, all you need is your ID book. I was laughed at when I stated what an inconvenience this is. I proceeded to walk to the Capitec Branch at the same Mall. There was no problem at all in activating my Capitec account using all 10 finger prints, and within 2 hours of EXCELLENT service, moved all my debit orders over to Capitec into which my salary will now be paid. I will be closing my account at ABSA the end of the month as I am rather disgusted and disappointed in their service. I would like to take this opportunity to thank Capitec for their friendly, efficient service that the provided on 28 September 2022.