ABSA Directors do not talk to customers

Once again problems with ABSA it is now at the point that I do not even get replies from the call centers and this issue has been going on for months The request has been simple I need to speak to a director as a shareholder and a customer of 50 yrs about various major concerns that can not be taken at a regional level It is clear that directors do not speak to customers and shareholders so one should take note that you are banking with a Bank who"s directors do not give a dam about you as a customer I will add that this even filters down to regional management A call centers is of no use as they are not in control of policy changes security bad management and major investments These directors must wakeup to the fact that without customers they do not have a job. Should this issue on be resolved within a week I will look for a bank that the directors do talk to the customers The above issue has been escalated numerous times and at numerous levels, in ABSA I have occasions to deal with both Capitec and HSBC and they are miles ahead of ABSA and speak to customers at the top level