ABSA - Dinosaur bank

After having had many issues last month with my Internet Banking, and having had it resolved only because of Hello Peter, I now have issues with my kids MegaU benefits. First the frustration of being passed around by the call centre because they don't know where to transfer you. After 15 mins the call was dropped.

The main problem here is that since Thursday/Friday last week my kids have been trying to collect their food vouchers from the MegaBenefits website. They fill in their details, but I have not received any details of vouchers redeemed. So I tried contacting ABSA telephonically for help, but the call centre agents don't know where to transfer you.