1 reviews | Active since Apr 2014
ABSA Dining is Unprofessional
<p>Hi, I am on the Absa Gold Value bundle and was told that they are going to replace the take me home service with Absa Dining. Firsrt of all the contact number ( ********** ) you need to use for a booking is not working it cuts you and then they give you a number that takes you to voicemail ( ********** 430). When you call and they are unable to secure a booking for you they never call to update you. I then speak to one of their consultants who tells me that the alternative restaurant I wanted to go to also couldn't secure my booking (Which was a lie) And then he tells me they are busy with it while he just told me they couldn't secire a booking! I am Annoyed! if Absa is going to come up with Benefits they must live up to them! </p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Hi Nthabiseng
My ID is ***.
Regards
Phetole
Hi Nthabiseng
My ID is ***.
Regards
Phetole
Thank you
Best regards,
Thank you
Best regards,
Hi Nthabiseng Sibande
What is the status of my complaint???!!! am I going to wait for a year to get a reponse on this matter? the Customer Service is trash now what am I to do as a customer?!!
Please let me know what is the resolution!!
Hi Nthabiseng Sibande
What is the status of my complaint???!!! am I going to wait for a year to get a reponse on this matter? the Customer Service is trash now what am I to do as a customer?!!
Please let me know what is the resolution!!
Dear Customer
Apologies for not receiving any feedback from us.
I have been told that it' been escalated for further review.
What i can promise you for now is that your matter is still open with us and will not be closed until we get final response.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Apologies for not receiving any feedback from us.
I have been told that it' been escalated for further review.
What i can promise you for now is that your matter is still open with us and will not be closed until we get final response.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
