PM
Phetole M

1 reviews | Active since Apr 2014

14 Jul 2017, 15:49

ABSA Dining is Unprofessional

<p>Hi, I am on the Absa Gold Value bundle and was told that they are going to replace the take me home service with Absa Dining. Firsrt of all the contact number ( ********** ) you need to use for a booking is not working it cuts you and then they give you a number that takes you to voicemail ( ********** 430). When you call and they are unable to secure a booking for you they never call to update you. I then speak to one of their consultants who tells me that the alternative restaurant I wanted to go to also couldn't secure my booking (Which was a lie) And then he tells me they are busy with it while he just told me they couldn't secire a booking! I am Annoyed! if Absa is going to come up with Benefits they must live up to them! </p>

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Replies (5)
Absa
Absa's reply17 Jul 2017, 10:54
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

PM
Phetole M's update17 Jul 2017, 17:46
Reviewer Update

Hi Nthabiseng

My ID is ***.

Regards

Phetole

Absa
Absa's reply18 Jul 2017, 11:14
Official

Thank you

Best regards,

PM
Phetole M's update28 Jul 2017, 15:04
Reviewer Update

Hi Nthabiseng Sibande

What is the status of my complaint???!!! am I going to wait for a year to get a reponse on this matter? the Customer Service is trash now what am I to do as a customer?!!

Please let me know what is the resolution!!

Absa
Absa's reply31 Jul 2017, 11:14
Official

Dear Customer

Apologies for not receiving any feedback from us.

I have been told that it' been escalated for further review.

What i can promise you for now is that your matter is still open with us and will not be closed until we get final response.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,