Absa DIGITALLY LOCK ACCOUNT ??

Absa bank Digitally locked my account: i have a cheque account @Absa for more than 20 years, i had a Debit Order that went through at the bank. I requested the bank to return the D/O, so I was under the impression that it was resolved. The next month the same happened and the Bank charges kept on piling up. Their call centres phoned and i asked if the D/O issue has been resolved but as call centres do not listen to the clients request they only want money not interested in problem solving. As a result the charges increased not money I used as an overdraft but their Banks cost, I'm not willing to pay all their cost. I will pay the cheque account monthly cost but the charges they add to the account im not interested in. I must say that i do want to use the account in the future, as for now i have no access to my accounts like Credit card, investment account and cheque account. The banks give clients a bad credit rating as the they are part of creating the problem. I was forced to take my business elsewhere, but my credit card i still use but no access to it digitally.