Absa - Digital services locked!

I understand that there are many *****ulent activities online and precaution is a priority. My question is what is the point of a two step verification process if you are locked out of your own digital services such as banking app. I am abroad and unable to go to a local branch or easily call the ***** call centre or 24hr helpline. I urgently need to access digital services and cannot perform any transaction while being abroad. Please help! Call +***