ABSA Digital Communication Issues

I cannot transact online because ABSA has stopped sending me ANY SMSes including OTPs.

I have been to the branch and they confirmed that there are no blocks on my account or number. They have removed my number and added it again but it still does not work. The issue was also escalated to *** who have still not given me any feedback on reference C-***2.

This has really affected the way I bank with ABSA because I am now restricted without cause. I have heard from friends who are experiencing the same issue and ABSA has not been able to fix this.

I am not happy about this at all and I am stuck because my main account and other accounts in my portfolio are basically useless for online purchases or updates. I don't even receive my incontact messages when swiping my card. I've removed all my funds from this account because I am worried about ***** because I have zero communication from ABSA via my mobile number.