Absa Digital (App) and Client Care.

I serious can say that us as Absa clients might thing that Absa Bank is the only bank with bank service especial on the digital site because I am a developer I know and understand whatever is happening whenever I experience bad service, you can say that if you run to FNB you'll wont experience what you experienced at Absa, that's completely unreally.

the only thing that Absa should highly appreciate from its clients is when we give them with the feedbacks of their technical service so that they can see the problems and rectify them not to run and go to another bank, what if it happens you are bad luck when ever you go to FNB then you experience more than you experienced at Absa will you run to Capitec also?

is not like I am supporting Absa no is just that we also have to know how to ask for an improvement, let us support Absa so that they will also support us as clients. they are highly trying their best to improve the service I am sure one of these days those whom where running from Absa to other banks will definitely come back.

Absa - Please try more harder on improving your service is not fair to wait on a call for an hour for an assistance and at the end no successful assistance, you must have a way of assisting either an online Chat like WhatsApp ChatBank or take the client details and contact back in few minutes to satisfy your clients.

Also try to give some rules to your employees to know how to communicate with clients its very bad.