ZB
Zoe B
1 reviews | Active since Jan 2018
11 May 2020, 12:17
Absa digital
I made an EFT payment in error. I visited the Absa branch where I was told that they cannot assist in store and referred me to their digital department. I immediately sent an email and sadly still have not received any feedback from this department. How long does it take to resolve such a query? I am not the only person finding difficulties with this department and it is rather frustrating.
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Replies (2)
Absa's replyOfficial
11 May 2020, 20:48Dear Zoe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically . Kind regards,Lebogang Masiane Group Customer Care
Absa's reply11 May 2020, 20:48
Official
Dear Zoe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically . Kind regards,Lebogang Masiane Group Customer Care
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Zoe B's updateReviewer Update
14 May 2020, 07:53Hi Lebohang,
I would like to give feedback regarding my complaint. In all honesty, I am not happy - at all. My initial complaint was logged a week ago and I still have not received valuable feedback. Does absa bank really need 2 weeks to investigate or reverse an EFT? If so, you need to find ways to fill the loopholes. I was told to wait another 3 days. What are the chances of me obtaining my money back after waiting 2 weeks For Absa to take action? I have also not received one call from Absa but rather automated emails. I am disappointed in the poor service of Absa.
I would like to give feedback regarding my complaint. In all honesty, I am not happy - at all. My initial complaint was logged a week ago and I still have not received valuable feedback. Does absa bank really need 2 weeks to investigate or reverse an EFT? If so, you need to find ways to fill the loopholes. I was told to wait another 3 days. What are the chances of me obtaining my money back after waiting 2 weeks For Absa to take action? I have also not received one call from Absa but rather automated emails. I am disappointed in the poor service of Absa.
ZB
Zoe B's update14 May 2020, 07:53
Reviewer Update
Hi Lebohang,
I would like to give feedback regarding my complaint. In all honesty, I am not happy - at all. My initial complaint was logged a week ago and I still have not received valuable feedback. Does absa bank really need 2 weeks to investigate or reverse an EFT? If so, you need to find ways to fill the loopholes. I was told to wait another 3 days. What are the chances of me obtaining my money back after waiting 2 weeks For Absa to take action? I have also not received one call from Absa but rather automated emails. I am disappointed in the poor service of Absa.
I would like to give feedback regarding my complaint. In all honesty, I am not happy - at all. My initial complaint was logged a week ago and I still have not received valuable feedback. Does absa bank really need 2 weeks to investigate or reverse an EFT? If so, you need to find ways to fill the loopholes. I was told to wait another 3 days. What are the chances of me obtaining my money back after waiting 2 weeks For Absa to take action? I have also not received one call from Absa but rather automated emails. I am disappointed in the poor service of Absa.