FN
Fiona N
1 reviews | Active since Mar 2020
18 Dec 2020, 21:25
Absa difficulty
I don't like that I always have to come here in order to get attention from absa. I decided to stay with the bank, I wanted to leave but now I'm still experiencing problems. I have a new phone number, I've been struggling to update it with you guys, my pin or card is blocked and now I cannot make any purchases. Please assist, I am pleading.
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Absa's replyOfficial
21 Dec 2020, 11:00Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply21 Dec 2020, 11:00
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,