1 reviews | Active since Mar 2009
Absa ***** detection blocked my banking access
A (valid) transaction got flagged as a ********** transaction while I was trying to buy something on Mr Delivery (Takealot NOW). A perfectly legitimate transaction. After I repeatedly marked the transaction as 'not *****' on the whatsapp's I received, it eventually went through.
But, now I cannot log into my banking app. It says : "Digital Services Locked" "Your digital service has been locked. Please go to your nearest branch with your ID document, to resolve this issue"
I phoned ABSA on 4 different numbers now: 1. *** - Absa Premium, who redirected me to the next number 2. ***, option 6. - Who redirected me to the ***** department 3. ***- Picked option 2, eventually hung up because no-one took my call after I held on forever - 8+ minutes of just music playing. 4. *** - Absa Private Banking, who redirected me back to the ***** department. I gave up.
I cannot simply go to the bank. Your opening hours are awkward for a working person and this is a mistake on the bank's part.
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.
Dear Hendri,
Thank you for bringing this matter to our attention. Please accept my sincere apology for the inconvenience and disappointment caused.
I will personally review your concerns and work towards an appropriate resolution. Your complaint has been registered under reference C-***5; please retain this for future correspondence.
Should we resolve the matter to your satisfaction, I would appreciate you considering updating your review to reflect your experience with the resolution./ Outcome or my service
Thank you for your patience while we investigate.
Kind regards,
Group Customer Care
Vanessa Crowe
Dear Hendri,
Thank you for bringing this matter to our attention. Please accept my sincere apology for the inconvenience and disappointment caused.
I will personally review your concerns and work towards an appropriate resolution. Your complaint has been registered under reference C-***5; please retain this for future correspondence.
Should we resolve the matter to your satisfaction, I would appreciate you considering updating your review to reflect your experience with the resolution./ Outcome or my service
Thank you for your patience while we investigate.
Kind regards,
Group Customer Care
Vanessa Crowe