ABSA destroying women owned businesses not helping them!

I have had my busines account with ABSA for just over a year and in November i app**** for a payfast account for my e-commerce store. Payfast informed me that I have a match code 10 violation against my business and that they could not grant me a payfast account for my online store. They told me I should contact Mastercard or my bank to assist. When I contacted Mastercard international, I was told that ABSA Bank had placed this violation against my business account and that they need to remove it. I contacted ABSA and no one seem to know what a match code 10 violation is. I was told to contact the Merchant department, and I did but they could not help me because I dont have a merchant number. I then contacted the ***** department of ABSA thinking maybe it has something to do with *****ulent activity on my account, but they said there was no *****ulent activity on my account and the violation did not come from them. I contacted my business banker at ABSA and was told that they have contacted the Merchant department at ABSA and that they are investigating because they cannot trace who placed the match code 10 violation against the account why. It has been more than 2 months that I am trying to get feedback from ABSA but to no avail. I cannot apply for anything using my business bank account because of this and worst of all, I could launch my Online store before black friday because of the absolute incompetence of ABSA Business banking!!! I have lost so much money over this festive season because i could not launch my online store and ABSA does not care, I have left messages, sent emails and I dont get any responses. Thank you ABSA for destroying my business, you say you help women owned businesses but you don't. As a black women owned entity I am appalled by the lack of service and blatant disregard for my business!