Absa destroying my credit record *****ulently

Absa Changed my long standing debt order between my credit card and cheque account.

They had no instruction from me. They didn't inform me.

Then the payment was not made, because they cancelled it.

And they did not inform me on any of the channels they have to communicate with me.

So they let the payment lapse past the 15th, due to their own decision to stop the payments.

Then, after the payment I was not aware of passes, they list me for late-payment with the credit bureau. Still have not informed me of the payment needed. Then, 4 days AFTER REPORTING ME, they then make 1st contact on the issue.

They also have not correctly updated my credit card use for well over 2 months.

This is all a retaliation for an article coming out on their poor service.