RR
Rants R
1 reviews | Active since Jun 2017
23 Apr 2021, 08:46
ABSA DESPICABLE service
ABSA has continuesly debited me incorrectly for my loan account even after having been assured by them that it would not happen again. This has gone far enough and now needs to be persued via the Ombudsman. How can something so simple as being debited a correct amount be so difficult to achieve for a whole financial instution?
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Replies (2)
Absa's replyOfficial
23 Apr 2021, 09:10Dear Customer,
Thank you for bringing this matter to our attention and your reference number is C-***0. There are two Personal loans, please provide us with the account number for the one you want the instalment to be corrected and also advice according to your understanding how much should the instalment be.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention and your reference number is C-***0. There are two Personal loans, please provide us with the account number for the one you want the instalment to be corrected and also advice according to your understanding how much should the instalment be.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply23 Apr 2021, 09:10
Official
Dear Customer,
Thank you for bringing this matter to our attention and your reference number is C-***0. There are two Personal loans, please provide us with the account number for the one you want the instalment to be corrected and also advice according to your understanding how much should the instalment be.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention and your reference number is C-***0. There are two Personal loans, please provide us with the account number for the one you want the instalment to be corrected and also advice according to your understanding how much should the instalment be.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
RR
Rants R's updateReviewer Update
25 Apr 2021, 10:14Hello. I've once again visited your bank and was told that I should return next week Wednesday, once it has cleared so you can refund the difference.
*** went off, whilst the other one also attempted to debit a higher amount but to no avail as both were accurately budgeted for. Both accounts are debiting inaccurate amounts and I'm certain you're able to see that on your side
*** went off, whilst the other one also attempted to debit a higher amount but to no avail as both were accurately budgeted for. Both accounts are debiting inaccurate amounts and I'm certain you're able to see that on your side
RR
Rants R's update25 Apr 2021, 10:14
Reviewer Update
Hello. I've once again visited your bank and was told that I should return next week Wednesday, once it has cleared so you can refund the difference.
*** went off, whilst the other one also attempted to debit a higher amount but to no avail as both were accurately budgeted for. Both accounts are debiting inaccurate amounts and I'm certain you're able to see that on your side
*** went off, whilst the other one also attempted to debit a higher amount but to no avail as both were accurately budgeted for. Both accounts are debiting inaccurate amounts and I'm certain you're able to see that on your side