RM
Robert M

1 reviews | Active since Oct 2024

17 Oct 2024, 13:37

ABSA ***** Dept. unwilling to intervein to protect client in ongoing ***** matter.

I am being subject to ongoing ***** via an unauthorized debit order. Although I stop the debit order the *****ster get around this by using a different reference code each month. The bank appear both unable and unwilling to prevent this happening. On the Web it is published that the ex Director of the organization has been fired for financial impropriety and is *****ulently using the organizations name on a '******' website to solicit donations, although he is no longer part of the organization. This has been widely published in the press and on Google web pages. It appears he is not only misappropriating donations made in good faith to the real organization but ****ming people who at one time made a one time donation. From reviews published I am not the only one subject to this *****. My complaint is that ABSA ***** Dept. refuse to deal with it as ***** and are unable and unwilling to protect me from this ongoing monthly theft. The only solution proposed is for me to do a monthly reversal at a cost of R10 to myself ( or move to another bank?) The ***** Dept. say debit order ***** is not part of their mandate !!! and the client will just have to fend for himself . Also will not assist me to escalate the matter by allowing me to speak to the next level of management.

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Replies (1)
Absa
Absa's reply17 Oct 2024, 15:41
Official
Dear Robert  
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***3. Just to let you know, an email has been sent asking for information. Once we receive it, we will look into it more.
  
Regards Pravesh Bejay Customer Value Management