Absa ***** Department treats their customers like ********s

Absa ***** department treats their customers like ********s. I have been ****med.Money transferred form my credit card to my cheque account and then everything all together withdrawn out of my account. First of all at my age,nearing retirement I was offered a 2nd credit card when I already had an existing one. Absa was my first bank for over 40 years but I am disgusted ,disappointed and appalled by their service.The ups and downs I had to do to get an answer for help.The investigator that is pathetic and not getting back to me because I am suppose to get answers.Obviously the money that was taken and how there is no trace of me using it puzzles me. The account that was blocked and the inconvenience for me going up and down to the bank and calling them even to unblock my account. Then I received a new credit card but the statement says I have to pay the money back when I still don't know where the investigation is at.There was a very helpful lady called Cazlin that really tried to help me,but I feel that was not her responsibilty to clear that up. At least she had empathy for what I was going through.The stress and anxiety I am going through everyday is unbearable not knowing what is happening and whether I will be blacklisted for this. I truly have mixed emotions seeing that I have been a loyal client all these years😡😭