ABSA ***** Department the joke of the Century

I reported a ***** case in 21 July, it is now Beginning Sep, I have not been contacted by my investigator, I send email after email, Make phone call after phone call, and still no investigation nor contact, It really blows my mind how department from department and differentiate, The investigator even promised the lady i spoke to yesterday that she will call me and do the interview, more than 24 hours later and still zero contact, Pathetic! think i need to move to bank!!!