absa ***** department provides terrible service

I have a ***** case with absa currently, where a *****ulent account was opened at absa bank to de***** me of my monthly rental payment. A ***** case was opened immediately by the landlord and the account was frozen. After sending several required documents, including police affidavits from both me and the landlord, POP, bank statements etc etc, we are now going on 2 months and I still don't have my money back. This sits squarely on absa for allowing an account to be opened in another company's name by untraceably ********s. Several people have had contact with me during the past 2 months, but no one can indicate when this will be resolved or even just give a courtesy call to tell me what's happening. Today, I got a reply referring me to another person again, whom I emailed and asked for an update, but nothing once again.