ABSA ***** department lack integrity and work ethics

Once again ASBA has let me down. I was ****med online and had to cancel my credit card immediately which was done with the ***** department. I received my new card weeks after I had blocked it because they did not do what they were supposed to do. The ***** department kept putting me through to another department that put me back through to the ***** department. It seems no one knows what the other is supposed to do and no one talks to each other. My new card has still not been linked to my banking profile and the cards that were cancelled ages ago are still active on the profile. The card that was cancelled was used to swipe through toll gates that I never go through and on that specific day I was working from home, therefore, it would not have been possible to be elsewhere. I have queried this in February with no response.