Absa ***** Department is useless

Absa ***** department is the pits. Case logged in May. No contact from the investigator for 5 months and Everytime we checked with the ***** department and at the Boksburg branch, we were told the investigator would contact us. Till today there has not been a single call. When we did a follow up we get told they tried to make contact to no avail, however not a single missed call, and the conclusion is repudiatiation. This is to a customer of over 20 years with 3 accounts with the bank. We'll guess what, we are not letting this go. Absa will pay back the money ****** because of their *********** security measures. I will never recommend Absa to anyone