ABSA ***** Department is a nightmare!!!

I've been dealing with an issue about a *****ulent bank account opened in my sister's name since February (she initiated it in 2023) and we finally got a resolution in March. My sister had made me the proxy to deal with the matter, but they still insisted on communicating with her, not me. I then told her to get their resolution in writing, yet the person (Busisiwe Kolweni) decides to send an email signed by her.

Without taking it further, I tried using that email to report ***** to one of the companies where a *****ulent loan was opened, and they (expectedly) rejected it, requesting a letter. I emailed her directly, requesting the letter, she ignored. I emailed *****, and they respond a week later, obviously having not read my email properly and clearly not addressing my request.

This was a portion of my email: "We kindly request an official email, on ABSA letterhead, confirming that the bank account in question was *****ulent so that we can proceed with the necessary process." This is the response from ABSA: "Please contact Direct Axis and communicate with them in regards to your loan, they will advise as to what do they need on their side regarding the investigation." This response demonstrates a complete lack of reading comprehension and accountability. I did not ask ABSA to tell me to contact Direct Axis. I explicitly requested documentation confirming *****, which only ABSA can provide.

This level of incompetence is exhausting. People dealing with ***** are already under stress, and ABSA’s poor communication, lack of attention to detail, and failure to provide basic documentation only make matters worse.

ABSA should be embarrassed about the standard of service being delivered here.