AP
Abraham P
1 reviews | Active since Jan 2025
14 Sept 2025, 10:15
Absa ***** department is ***********
Why don't i get proper assistance from the ***** department? I have funds on hold for so long the more i send emails the more i get ignored. I received an exit termination letter but i funds on hold. I need this to get sorted as soon as possible.
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Replies (3)0
Replies (3)
Absa's replyOfficial
15 Sept 2025, 10:28Dear Abraham, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***1. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
Absa's reply15 Sept 2025, 10:28
Official
Dear Abraham, Thank you for bringing this unfortunate matter to my attention, and please accept my sincere apologies for the inconvenience. Your case reference number is C-***1. I will review the matter and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneAbsa Bank Ltd
Best regards,
AP
Abraham P's updateReviewer Update
15 Sept 2025, 16:16 This is the same complaint i had on the 6January 2025, 13 February 2025, 14 September 2025 and 27 August 2025.
Why is my funds so long on hold. why is no one reaching out to me to get this matter resolved.
Why is my funds so long on hold. why is no one reaching out to me to get this matter resolved.
AP
Abraham P's update15 Sept 2025, 16:16
Reviewer Update
This is the same complaint i had on the 6January 2025, 13 February 2025, 14 September 2025 and 27 August 2025.
Why is my funds so long on hold. why is no one reaching out to me to get this matter resolved.
Why is my funds so long on hold. why is no one reaching out to me to get this matter resolved.
Absa's replyOfficial
15 Sept 2025, 16:24Regarding the ***** case reference ASZA-2***2, we have escalated the matter to higher mandated officials, and the decision to terminate the relationship with the bank remains unchanged. The holds placed on your account cannot be lifted until sufficient evidence to support the origin of the funds is provided. Our records show that our Financial Team has already communicated all relevant information regarding your account and the relationship termination. For further assistance, please contact our Financial Crime Department at ***ca.
Best regards,
Absa's reply15 Sept 2025, 16:24
Official
Regarding the ***** case reference ASZA-2***2, we have escalated the matter to higher mandated officials, and the decision to terminate the relationship with the bank remains unchanged. The holds placed on your account cannot be lifted until sufficient evidence to support the origin of the funds is provided. Our records show that our Financial Team has already communicated all relevant information regarding your account and the relationship termination. For further assistance, please contact our Financial Crime Department at ***ca.
Best regards,