Absa *********** ***** department

On 11 September 2025 at 01:42 AM, two unauthorized transactions labeled FACEBK went through my account.

I immediately received an insufficient funds SMS, logged into my ABSA app, blocked my card, and contacted the ***** department. Despite the fact that these transactions have not yet cleared, I was informed that ABSA “cannot reverse them until they clear.” This is unreasonable, as reversal should take place before settlement, especially when:

The transactions are unauthorized.

One of the transactions exceeds my online transaction limit – which indicates a system failure or negligence on ABSA’s part.

These funds are essential for my living expenses until payday.

I demand the following:

An immediate reversal or provisional credit of the disputed amounts.

A written explanation of how a transaction higher than my set limit was allowed.

Confirmation of the expected timeline for full resolution.

If this matter is not resolved urgently, I will escalate it to the Ombudsman for Banking Services (OBS), as ABSA has a duty of care to protect its clients from *****ulent and unauthorized transactions.