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Loumerique P

1 reviews | Active since Sept 2018

02 Jun 2025, 13:21

ABSA ***** Department

I am writing this on behalf of my father who is a pensioner and who was a victim of *****. More than a Month and two weeks now and we still have no closer if my father will get his R70 000 back that was ******. The same evening his money was ****** he did reported this matter with ABSA *****. The next day the Monday morning he went into the branch as well as opening a police case.

The branch in Pretoria was more interested helping him to open a new account then to guide my father to go to the police station to report this matter. According to the person at the branch assisting him opening his account, he must have a police case nr before they start looking into this matter of *****. I really think from ABSA side they should have a better process if a customer phoned in reporting he or her was a victim of ***** to stop that transaction. Also how does ABSA do ******** checks on people? Can anyone just open a account and close it the next day? From what we have heard from the branch it seems that the account it went into first was a ABSA account, then the investigator told us from there on it went into Nedbank and then again to Capitec. According to the investigator officer she is trying to find out from the x2 banks if there are any moneys left but up to date we still have no answer as the investigator officer is still trying to find out from the x2 other banks

I really think as a customer from ABSA this is not good service at all. Here is the case number ASZA-2***1. I would like to hear from ABSA Top Management please on why it took so long and also why was the transaction that went into the *****ster's account who is or was also a client from ABSA not stopped immediately. Also why does it take so long to follow up from the other banks if there are any moneys left.

0
Replies (30)
LP
Loumerique P's update02 Jun 2025, 14:57
Reviewer Update
Hi Godfrey - Please let me know as we were promised by ABSA the investigation will take 21 days to be completed, and it is more than a Month already and still no closure regards to this matter
LP
Loumerique P's update03 Jun 2025, 08:41
Reviewer Update
Hi Godfrey

Waiting on response from you or ABSA Management, as mentioned before if the R70 000 was transferred to a ***** ABSA account and my father did report it about 2hrs after why did ABSA not action and reverse that transaction?
LP
Loumerique P's update03 Jun 2025, 11:00
Reviewer Update
Thanks Godfrey

How long do I have to wait now?
LP
Loumerique P's update03 Jun 2025, 12:15
Reviewer Update
Thanks Godfrey

Keep me posted
LP
Loumerique P's update03 Jun 2025, 14:35
Reviewer Update
Thanks Godfrey
LP
Loumerique P's update06 Jun 2025, 07:37
Reviewer Update
Hi Godfrey

As stated by you, will have feedback for me today, today is the 6th. I am waiting for an answer regards to all my questions
LP
Loumerique P's update06 Jun 2025, 10:03
Reviewer Update
Hi Godfrey

Thanks awaiting your feedback
LP
Loumerique P's update06 Jun 2025, 15:12
Reviewer Update
Hi Godfrey

The day is almost up and still no detailed answers from ABSA. Surely by now you should have all detail in place
LP
Loumerique P's update09 Jun 2025, 07:46
Reviewer Update
Hi Godfrey

Aqiila did try to phone my father on Friday late, but he missed the call and did try to phone her back with no answer. Was this just to say that you guys still investigating. This is my issue I still think if ABSA responded quickly this matter would have been resolved by now as promised 21 days but we now on 1 Month 3 weeks already and still under investigation. Surely with today's Technology the banks should have better communication in case of ***** to assist the customer. There are too many loop holes in your process I think.
LP
Loumerique P's update09 Jun 2025, 08:10
Reviewer Update
Hi Godfrey

How long will this now take? Another month? Please let me know.
LP
Loumerique P's update09 Jun 2025, 08:34
Reviewer Update
Thanks

Will await your feedback you have my cell as well if you can't get hold of my Dad
LP
Loumerique P's update09 Jun 2025, 08:52
Reviewer Update
Ok thanks

I will inform him as well to be on the lookout for your phone call - Who from Senior Mangement will phone him? I need a name and surname pls
LP
Loumerique P's update09 Jun 2025, 10:01
Reviewer Update
Hi

Aaqila I did spoke to about 2 weeks ago. All she said was she must find out from the other x2 banks if there is still money left in those accounts, which the person who *****ed my father open an ABSA account, then transferred the money into Nedbank and then to Capitec account. This is what we waiting on ABSA for is their still money left in those x2 accounts that was supposed to be blocked as ABSA was suppose to inform those banks to block the transaction, why did ABSA not pickup this person was ***** people inside their own ABSA account - How does ABSA do ******** checks if they allowed this person to open an account with ABSA. Why is this process taking so long to block accounts.

We will wait on Aaqila response
LP
Loumerique P's update09 Jun 2025, 15:51
Reviewer Update
Hi

Nobody phoned my father as yet, you guys closing at 16:30PM, pls advise
LP
Loumerique P's update09 Jun 2025, 16:29
Reviewer Update
Hi

Thanks I will check with my father
LP
Loumerique P's update10 Jun 2025, 06:34
Reviewer Update
Hi

Please note Bobo from ABSA ***** customer care did phone me yesterday and my father. According to her Aaqila will phone us at 08:00am this morning with further feedback
LP
Loumerique P's update10 Jun 2025, 08:57
Reviewer Update
Hi Godfrey

As per discussion with Aaqila this morning this case is still open until Nedbank is finalized and final feedback from Capitec, pls do not send letters to my father stating this case is closed as it is not
LP
Loumerique P's update17 Jun 2025, 07:38
Reviewer Update
Hi Godfrey

As per discussion with Aaqila pls ask her to phone me I need to know an update on what is happening with Nedbank and also Capitec, the last discussion with her was on the 10th June.
LP
Loumerique P's update17 Jun 2025, 09:10
Reviewer Update
Hi Godfrey

Pls note I have also tried a few times to phone Aaqila on the landline nr but stays busy, she has my cell nr to pls phone me - Thanks
LP
Loumerique P's update17 Jun 2025, 10:42
Reviewer Update
Hi Godfrey

I managed to get through to Aaqila which informed me that she still waiting for Nedbank on payment which she will follow up with them and she will also check with Capitec as they did not respond as yet
LP
Loumerique P's update19 Jun 2025, 11:58
Reviewer Update
Hi Godfey

My father was informed yesterday that ABSA will have another update for him by the 23rd June.
LP
Loumerique P's update23 Jun 2025, 09:06
Reviewer Update
I did spoke to Aaqila this morning from ABSA, she did not receive the funds from Nedbank as yet, she did send them a mail again this morning to advise on the funds, also she did not have any feedback from Capitec, she did send them an e-mail to follow up and cc her manager in
LP
Loumerique P's update27 Jun 2025, 10:43
Reviewer Update
Hi Godfrey

I have tried from yesterday morning to get hold of Aaqila with no luck, pls can you ask her to phone me I even tied this morning with no luck need to find out what the status is from Nedbank and Captitec.
LP
Loumerique P's update27 Jun 2025, 12:02
Reviewer Update
Hi Godfrey

Thanks Aaqila did phone me back , she has now escalated this matter further with Nedbank and Capitec, she did include her Manager in as well. Aaqila will advise me once feedback is received
LP
Loumerique P's update01 Jul 2025, 09:07
Reviewer Update
Hi Godfrey

I am trying to get hold of Aaqila, pls ask her to contact me not my father please she has my cell nr - Thanks
LP
Loumerique P's update02 Jul 2025, 09:00
Reviewer Update
Hi Godfrey

Pls note Aaqila did not phone me yesterday. Pls can you follow up. Also I think ABSA must put more pressure on Nedbank and Capitec for answers. Can't see why some customers refund goes quick and in this case ours taking almost 2 Months now
LP
Loumerique P's update02 Jul 2025, 09:30
Reviewer Update
Hi

Thanks - I hope soon it gets sorted out this week, as this is carry on for too long now. Pls keep me updated
LP
Loumerique P's update04 Jul 2025, 11:48
Reviewer Update
Hi Godfrey

It is now another x2 days from last reply, Industry liaison office has any answers as yet? If you have a contact person for Nedbank & Capitec who is dealing with our matter pls let me have it, I don't understand why paying back the money from Nedbank to ABSA takes so long

Also Capitec x2 months no reply from them does not make sense. I will need to get hold of someone at Capitec what info can I give them so that I can follow up, can I give them the ABSA case nr will that help. If there is no funds in Capitec I will need a report from them.
LP
Loumerique P's update04 Jul 2025, 13:28
Reviewer Update
Hi

Thanks just follow up with them and let Aaqila provide feedback pls as every time she just say she did escalate to her Manager but this is how far it goes. As one would think with today's technology communication will be swift. In this case 2Months still no feedback from Capitec and also to pay money back should also go quick, especially in this case the money that was ****** was my father's and not belonging to any other person or bank. I will await your feedback hopefully with positive news
LP
Loumerique P's update09 Jul 2025, 13:11
Reviewer Update
Hi Aaqila

Thanks very much what you have done and some of the money you ABSA could recover. My father and I appreciate your assistance in this matter. This call can be closed