BL
Ben L
1 reviews | Active since Nov 2023
05 Apr 2025, 09:42
Absa ***** department does not exist
Absa does not keep your account secret and share your information I lost just over R2000 on purchase and debit order I did not approve. When I phone in they say sorry there is nothing we can do I have to phone the provider... I don't know who the provider is hence I contact the bank to query the purchase...
So my money gone and when I want to close my account they we will phone you back in 48 working hours leaving more time for theft on my account
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
07 Apr 2025, 09:47Dear Ben Lotter Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply07 Apr 2025, 09:47
Official
Dear Ben Lotter Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's replyOfficial
08 Apr 2025, 16:28 Dear Ben Lotter
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***5.
Kindly provide our office with the below information by close of business 09 April 2025 to ensure effective investigation and feedback.
1. Date of transaction.
2. Amount.
3. Debit order or Purchase.
4. Merchant details.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***5.
Kindly provide our office with the below information by close of business 09 April 2025 to ensure effective investigation and feedback.
1. Date of transaction.
2. Amount.
3. Debit order or Purchase.
4. Merchant details.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Best regards,
Absa's reply08 Apr 2025, 16:28
Official
Dear Ben Lotter
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***5.
Kindly provide our office with the below information by close of business 09 April 2025 to ensure effective investigation and feedback.
1. Date of transaction.
2. Amount.
3. Debit order or Purchase.
4. Merchant details.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***5.
Kindly provide our office with the below information by close of business 09 April 2025 to ensure effective investigation and feedback.
1. Date of transaction.
2. Amount.
3. Debit order or Purchase.
4. Merchant details.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Best regards,