Absa ***** department/ card division

Case number ASZA-2***8 , money was debited off my card, Absa card department returned it to my account. Yesterday the 20st of September Celiwe Buthelezi / Zulu calls to say that the supplier has not refunded them and therefore they need to charge the amount of my account. Today the 21st of September, spoke to hotels.com and they have confirmed they refunded the amount. Not impressed. Email confirmation from hotels.com

Refund amount: ZAR 1,577.16

How you'll get your refund: We'll apply your refund to Visa ending in 5715 Cardholder Name: Patrick Mbatha

When you'll get your refund: We processed your refund on 19 April 2023. Financial institutions may take up to 15 days to post the credit to your account. Please contact your credit card company or bank to check on your refund status.