ABSA ***** department a joke

ABSA ***** department is useless. I have been struggling since March to get money back on *****ulent transactions on my credit card . Only 2 of my 4 *****ulent transactions I reported on the day it happened with a phone call to ABSA ***** followed by a police case number, has been resolved. The joke is, all 4 transactions are for the same amount, yet they query 2 of them?? ABSA, you need to really step up your game, this is rediculously bad service!