wE
wayne E
1 reviews | Active since Feb 2014
07 Nov 2025, 12:39
ABSA ***** dep refusing to help or assist
I cannot do this anymore , R7300 gone out of my account I am left with nothing , absa ***** department is refusing help , and doesnt care that I dont have a cent left for food and that I have not eaten in days. All they saying is its still under investigation.
Your ***** department is treating me like the ******** , I just want my money back but no help! no assistance!
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
07 Nov 2025, 13:47Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply07 Nov 2025, 13:47
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
wE
wayne E's updateReviewer Update
07 Nov 2025, 13:49I dont want more delays I want my money back in my account, that is all I need , you guys are playing time and I cannot get threw to any team leaders because everytime I phone they run in to meetings how does that make sense
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wayne E's update07 Nov 2025, 13:49
Reviewer Update
I dont want more delays I want my money back in my account, that is all I need , you guys are playing time and I cannot get threw to any team leaders because everytime I phone they run in to meetings how does that make sense
Absa's replyOfficial
08 Nov 2025, 11:26Dear Wayne
The matter is being investigated to find out what exactly happened and who took your money. You will be provided with the outcomes as soon as investigation is finalised.
The matter is being investigated to find out what exactly happened and who took your money. You will be provided with the outcomes as soon as investigation is finalised.
Best regards,
Absa's reply08 Nov 2025, 11:26
Official
Dear Wayne
The matter is being investigated to find out what exactly happened and who took your money. You will be provided with the outcomes as soon as investigation is finalised.
The matter is being investigated to find out what exactly happened and who took your money. You will be provided with the outcomes as soon as investigation is finalised.
Best regards,
wE
wayne E's updateReviewer Update
12 Nov 2025, 10:36Dear Nthabiseng
Yet again , I was phoned on monday , and promised they are doing there best it is now wednesday and no feedback, no monies paid back , do you even understand that I dont even have money for food or anything because of this situation.
Yet again , I was phoned on monday , and promised they are doing there best it is now wednesday and no feedback, no monies paid back , do you even understand that I dont even have money for food or anything because of this situation.
wE
wayne E's update12 Nov 2025, 10:36
Reviewer Update
Dear Nthabiseng
Yet again , I was phoned on monday , and promised they are doing there best it is now wednesday and no feedback, no monies paid back , do you even understand that I dont even have money for food or anything because of this situation.
Yet again , I was phoned on monday , and promised they are doing there best it is now wednesday and no feedback, no monies paid back , do you even understand that I dont even have money for food or anything because of this situation.
Absa's replyOfficial
12 Nov 2025, 11:13Dear Wayne
An email was sent to you last week that we will get back to you on or before 14/11/2025 and that will be guided by the final investigation.
An email was sent to you last week that we will get back to you on or before 14/11/2025 and that will be guided by the final investigation.
Best regards,
Absa's reply12 Nov 2025, 11:13
Official
Dear Wayne
An email was sent to you last week that we will get back to you on or before 14/11/2025 and that will be guided by the final investigation.
An email was sent to you last week that we will get back to you on or before 14/11/2025 and that will be guided by the final investigation.
Best regards,
wE
wayne E's updateReviewer Update
12 Nov 2025, 11:17this is the exact point , absa just doesnt care that a customers funds disappear out of there account , the customer (myself) was left with R7 , and the customer again ( myself ) doesnt have food in his house , and all you can say is apologies you the customer needs to wait.... I am done waiting since last week monday, with no feedback from anyone , exept a call on monday asking me questions making me look like a ******** and there is no humanity , if I dont have my money or funds back in my acc by this afternoon I will be going to the ombudsman and all social media platforms about absa
wE
wayne E's update12 Nov 2025, 11:17
Reviewer Update
this is the exact point , absa just doesnt care that a customers funds disappear out of there account , the customer (myself) was left with R7 , and the customer again ( myself ) doesnt have food in his house , and all you can say is apologies you the customer needs to wait.... I am done waiting since last week monday, with no feedback from anyone , exept a call on monday asking me questions making me look like a ******** and there is no humanity , if I dont have my money or funds back in my acc by this afternoon I will be going to the ombudsman and all social media platforms about absa
Absa's replyOfficial
05 Dec 2025, 19:33Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. I am looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply05 Dec 2025, 19:33
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. I am looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,