SD
Stephen D
1 reviews | Active since May 2020
09 Sept 2020, 13:13
Absa demanding payments even with relief plans in place.
I have made Absa aware multiple times and responded to so many sms messages that my income has been affected by Covid 19. But I still receive demanding messages and phone calls to pay up. I dont understand. Are my accounts on a relief plan or not???
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
09 Sept 2020, 13:27Dear Stephen Dalby Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care
Absa's reply09 Sept 2020, 13:27
Official
Dear Stephen Dalby Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care
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Stephen D's updateReviewer Update
09 Sept 2020, 19:14Thanks for the reply. I would like to know why I need to pay the arrears amount in the middle of the month when it clearly states on my statement that the arrears or excess amount is included in the minimum payment, due at the end of the month. This is the first time in all the years as an Absa client that I have received messages like this. If I could close my accounts tomorrow, I would.
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Stephen D's update09 Sept 2020, 19:14
Reviewer Update
Thanks for the reply. I would like to know why I need to pay the arrears amount in the middle of the month when it clearly states on my statement that the arrears or excess amount is included in the minimum payment, due at the end of the month. This is the first time in all the years as an Absa client that I have received messages like this. If I could close my accounts tomorrow, I would.
Absa's replyOfficial
10 Sept 2020, 08:08 Dear Stephen Dalby
We acknowledge receipt of your posting.
Our office is busy with the investigation on your complaint and will provide you with feedback as soon as our investigation are concluded.
Kind regards,Rezona Louw Group Customer Care
We acknowledge receipt of your posting.
Our office is busy with the investigation on your complaint and will provide you with feedback as soon as our investigation are concluded.
Kind regards,Rezona Louw Group Customer Care
Absa's reply10 Sept 2020, 08:08
Official
Dear Stephen Dalby
We acknowledge receipt of your posting.
Our office is busy with the investigation on your complaint and will provide you with feedback as soon as our investigation are concluded.
Kind regards,Rezona Louw Group Customer Care
We acknowledge receipt of your posting.
Our office is busy with the investigation on your complaint and will provide you with feedback as soon as our investigation are concluded.
Kind regards,Rezona Louw Group Customer Care
SD
Stephen D's updateReviewer Update
21 Sept 2020, 10:28I have received feedback but most the information is incorrect. And it took 11 days to get feedback and my original query posted above has still not been answered.
SD
Stephen D's update21 Sept 2020, 10:28
Reviewer Update
I have received feedback but most the information is incorrect. And it took 11 days to get feedback and my original query posted above has still not been answered.
Absa's replyOfficial
21 Sept 2020, 12:25Dear Stephen Dalby
We acknowledge receipt of your posting.
Our office is busy investigating your further concerns raised.
Kind regards,Rezona Louw Group Customer Care
We acknowledge receipt of your posting.
Our office is busy investigating your further concerns raised.
Kind regards,Rezona Louw Group Customer Care
Absa's reply21 Sept 2020, 12:25
Official
Dear Stephen Dalby
We acknowledge receipt of your posting.
Our office is busy investigating your further concerns raised.
Kind regards,Rezona Louw Group Customer Care
We acknowledge receipt of your posting.
Our office is busy investigating your further concerns raised.
Kind regards,Rezona Louw Group Customer Care